Purpose and scope

These General Contracting and Use Conditions apply to visitors to the website www.mineralfashionstore.com as well as to any transactions of a commercial nature carried out through the store www.mineralfashionstore.com available therein. Browsing the site, as well as purchasing any product, implies acceptance of these General Conditions of Contract and Use by the User and the Customer. Mineral Fashion Store reserves the right to change these conditions of use and contracting without prior notice, any changes being published on the website www.mineralfashionstore.com.

Content information

The website www.mineralfashionstore.com is intended for private use only. The reproduction, transfer, distribution or storage of the contents of the website www.mineralfashionstore.com without prior written authorization is prohibited for purposes other than strictly personal use. Mineral Fashion Store reserves the right to modify at any time the information and commercial offer presented on: products, prices, promotions, commercial conditions and services. It is expressly forbidden to introduce links to our website for commercial purposes without prior authorization from Mineral Fashion Store. Likewise, the use of the mineralfashionstore.com domain for abusive purposes, and without prior authorization, may be subject to recourse to the competent legal means by Mineral Fashion Store. In the event that you find links on other sites that allow you to access www.mineralfashionstore.com, we inform you that Mineral Fashion Store has no responsibility for the origin of the page or the contents contained therein. We make every effort to ensure that the information presented is free of typographical errors and whenever these occur, we will proceed as soon as possible to correct them.
In the event that the information presented does not correspond to the characteristics of the product, the Customer has the right to terminate the purchase and sale contract under the applicable legal terms. The photographs presented on the website are merely illustrative. We recommend that you consult the product in detail for information about its characteristics. Product prices and specifications are subject to change without notice. Despite Mineral Fashion Store's efforts, some products may be priced incorrectly, so we check prices whenever we process orders. If the product price is lower than the advertised price, we will refund the difference. If the price is higher, we will inform the Customer by email and await their decision to accept the new proposal or cancel the order. The product catalog at www.mineralfashionstore.com (virtual store) is independent from physical stores, both in terms of price and quantities in stock. All promotional campaigns have limited stock and may be exclusive to online marketing. In the event of product unavailability and/or out of stock, you will be informed of the partial or total cancellation of your order with the right to a refund of the amount paid.

All contractual information is written in Portuguese, as well as the information on the articles, email communications and formalization of the sale.

Responsibilities

All products sold on the website www.mineralfashionstore.com comply with Portuguese legislation. Mineral Fashion Store declines any responsibility in case of violation of the legislation of the country where the order is delivered. It is up to the Customer to check with the local authorities the conditions for importing or using the products he intends to order. Mineral Fashion Store is not responsible for damages resulting from interference, interruptions, computer viruses, malfunctions or disconnections of the operating system that may temporarily prevent access, navigation or the provision of services to Users.

Obligations of Customers and Users

The Customer and the User must comply with these general conditions and respect them. In particular, they undertake to fulfill the following obligations:

  • It is forbidden to introduce, store or disseminate through the website defamatory, obscene, abusive, xenophobic and/or any other content that violates the general principles of law and public order;
  • Save, and do not disclose, your password to enter the site in order to prevent third parties from accessing your account at www.mineralfashionstore.com;
  • Do not use false identities.
To provide personal data and correct addresses so that Mineral Fashion Store can properly process orders; The Customer is responsible for the veracity of the data communicated to Mineral Fashion Store and undertakes to immediately insert any alterations to their registration account in mineralfashionstore.com. Mineral Fashion Store declines any responsibility for any delay or impossibility of processing the order, namely upon delivery, resulting from an error or insufficiency of the data communicated by the Customer. The use of this website is subject to conditions of use pre-defined by Mineral Fashion Store, as its sole and exclusive owner. It is therefore expressly forbidden for its users to transmit messages or information that is offensive, misleading, defamatory, obscene or that violates, in any way, the right to privacy or to the intellectual or industrial property of third parties, as well as the provision of any information that may be harmful to third parties or to the owner of the website. Mineral Fashion Store reserves the right to delete the user's account that materializes any of these situations.

Privacy and Protection of Personal Data

In compliance with Law 67/98 of October 26, on the Protection of Personal Data, we inform you that the processing of personal data collected on the website www.mineralfashionstore.com is the responsibility of Cia Brasil Lda., headquartered at Rua das Pretas nº 92 2nd Right, in Funchal, NIPC 511046774 and registered at the Commercial Registry of Funchal under the same number. The data collected on this site is intended for processing orders and communicating with Customers, processing requests for information and any complaints, statistical analysis, as well as their use for direct marketing purposes. Mineral Fashion Store: guarantees the confidentiality of all data provided by its customers. Notwithstanding, Mineral Fashion Store collects and processes data in a secure way that prevents its loss or manipulation, using the most perfected techniques for this purpose. We inform you that collection on an open network allows the circulation of personal data without security conditions, at the risk of being seen and used by unauthorized third parties. All Customers have the right to access, rectify, cancel and oppose their data. If you wish, at any time, to stop being part of the www.mineralfashionstore.com database, you may exercise this right through the following means: Email: hello@mineralfashionstore.com
Letter: Rua das Pretas nº 92º, 2nd right.
9000-049 Funchal - PORTUGAL
Website: www.mineralfashionstore.com

Online ordering

The shipping costs stipulated in the online store checkout process may be modified taking into account changes in the values ​​of the contract established between the company Mineral Fashion Store and the transport companies.
Mineral Fashion Store informs that the prices charged at www.mineralfashionstore.com may vary from prices in physical stores. All promotional campaigns have a limited stock. As soon as you complete your purchase, you will receive an automatic email confirming the transaction. If the data is not correct, you can immediately ask for its change, or even the cancellation of the purchase made.

Shipping Costs

Continental Portugal:
  • DPD Pick-up Point: €3.00 EUR
  • Standard Shipping: €4.00 EUR
  • DHL Express: €9.90 EUR
  • Free shipping on purchases over €60.00 EUR
Madeira Island:
  • DPD Pick-up Point: €3.00 EUR
  • Standard Shipping: €5.00 EUR
  • DHL Express: €9.90 EUR
  • Free in-store pickup at Cia Maritima Funchal
  • Free shipping on purchases over €60.00 EUR
Azores:
  • DPD Pick-up Point: €3.00 EUR
  • Standard Shipping: €5.00 EUR
  • DHL Express: €9.90 EUR
  • Free shipping on purchases over €60.00 EUR
Spain (Except Canary Islands and Ceuta):
  • DPD Pick-up Point: €15.00 EUR
  • DHL Express: €14.90 EUR, for orders up to €34.99 EUR
  • DHL Express: €9.90 EUR, for purchases between €35.00 EUR and €149.99 EUR
  • Free shipping on purchases over €150.00 EUR

Germany:
  • DPD Pick-up Point: €15.00 EUR
  • DHL Express: €14.90 EUR, for orders up to €34.99 EUR
  • DHL Express: €9.90 EUR, for purchases between €35.00 EUR and €149.99 EUR
  • Free shipping on purchases over €150.00 EUR

Canary Islands:
  • DPD Pick-up Point: €10.00 EUR
  • DHL Express: €25.00 EUR
  • Free shipping on purchases over €300.00 EUR
Switzerland:
  • DPD Pick-up Point: €15.00 EUR
  • DHL Express: €30.00 EUR
  • Free shipping on purchases over €300.00 EUR

United Kingdom:
  • DPD Pick-up Point: €15.00 EUR (Excluding customs fees)
  • DHL Express: €25.00 EUR
  • Free shipping on purchases over €250.00 EUR

Other European Union countries:

  • DPD Pick-up Point: €15.00 EUR
  • DHL Express: €9.90 EUR
  • Free shipping on purchases over €150.00 EUR
Brazil:
  • We do not ship to Brazil.

Rest of the world:

  • DPD Pick-up Point: €15.00 EUR
  • DHL Express: €30.00 EUR
  • Free shipping on purchases over €300.00 EUR

Product availability

Mineral Fashion Store only processes an order placed by a customer after confirmation of the respective payment, so Mineral Fashion Store cannot guarantee the availability of the articles until the beginning of said processing. The estimated date for dispatch of the product is between 24h and 48h. The estimated shipping time depends on the type of transport you have chosen, if there is more than one option. Mineral Fashion Store only ships on weekdays. In this way, neither weekends nor holidays are considered for order delivery estimates. In any case, the estimated delivery dates are merely indicative. For shipments within the national territory, the estimated deadlines are 2 to 5 business days after expedition. In the case of international shipments, it takes 10 days. If there is a lack of any item ordered, Mineral Fashion Store may choose to: contact the supplier, inquiring about the possibility of replacing the missing item, contacting the customer if the delivery time or the price of the item changes and the order will only proceed after consent given by the customer; or cancel the order refunding the customer of all amounts paid. Any delay verified in the shipment of articles, in view of the estimated dates presented, does not confer the right to compensation. International Shipping - Items may be subject to customs processing depending on the declared value of the item. Sellers set the item's declared value and must comply with customs declaration laws. As a buyer, you should be aware of possible:

Delays in customs inspection.

Import duties and taxes that buyers must pay.

Article 7 - Warranties

Your order will only be reserved/processed after payment and so that we have a good management of our stores, the payment of said order must be made within a maximum period of 48 hours (orders through payment methods: Multibanco, Credit Card, Paypal or Bank Transfer). If you wish to reopen your order after this date, you only need to inform us via email: hello@mineralfashionstore.com, providing us with your order number. This will be processed again subject to stock availability. Mineral Fashion Store accepts the exchange or return of your items within a maximum period of 30 days, provided that they have not been used, nor their original packaging damaged. Transport costs arising from the exchange or return are borne by the customer.
In case of order return, only the value of the item(s) is refunded, thus excluding the value of shipping costs. If the return is due to a logistical error by Mineral Fashion Store, after contacting the customer, Mineral Fashion Store will collect the item, assuming the costs of the return, as well as the shipping costs for the correct product. Personalized items cannot be exchanged or returned. The return or exchange period, in the case of home delivery, starts on the day the delivery company attempts delivery, so the Customer must pick up the order as soon as possible at the delivery points, if is away from the indicated address. Returns will only be accepted when within the stipulated period and exchanges are subject to stock availability. Mineral Fashion Store does not accept returns sent for collection. In all cases, any exchange or return request must be made by registered mail that guarantees delivery of the goods to our address to Cia Brasil Lda., Rua das Pretas nº92 2ºDireito - 9000-049 Funchal, filling in the part reserved for returns/exchanges together with the order to be returned, indicating the references of the articles and the reasons for the return.
All articles are subject to a contractual guarantee, which does not preclude the legal guarantee. The legal guarantees associated with the products, when applicable, are given by Mineral Fashion Store's suppliers and must be activated according to the legal documentation that follows with the product. The invoice serves as proof of purchase and initiation of the legal guarantee applicable to purchases made at www.mineralfashionstore.com. The Customer may cancel his order at any time until delivery, with the right to a refund of all amounts paid. Upon receipt of the order by the Customer, he may exercise his right of free withdrawal under the legally established terms and indicated below. Failure to pay for the order within 48 hours of the date on which it was placed implies its automatic cancellation. Mineral Fashion Store's product catalog is independent from physical stores, both in terms of price and quantities in stock. All promotional campaigns have limited and exclusive stock for online marketing.In the event of product unavailability and/or out of stock, you will be informed of the partial or total cancellation of your order with the right to a refund of the amount paid. Despite Mineral Fashion Store's efforts, some products may be priced incorrectly, so we check prices whenever we process orders. If the product price is lower than the advertised price, we will refund the difference. If the price is higher, Mineral Fashion Store will present a new contractual proposal with the price duly rectified, waiting for confirmation or cancellation of the order. Pursuant to the provisions of Law 7/2004 of January 7, relating to electronic commerce, Mineral Fashion Store reserves the right to unilaterally cancel the order whenever there is a programming error, computer malfunction or if the proposal contract arrives deformed at its destination and that the error affects an essential element of the contract.

Complaints - Procedures

For claims on defective items detected after use, proceed as follows:
1st SHIPPING - The customer undertakes to send the goods to us and pay the shipping costs. After the first contact by the customer indicating that he wants to make a complaint, the process must be completed within a maximum period of 2 days, excluding the customer sending the item to our warehouse. To these 2 days, add the shipping time of another 2 days (mainland Portugal) and 7 days (Archipelago of the Azores and Madeira) referring to the transit time of the shipment. The remaining destinations are variable with the delivery time of the country of origin. Mineral Fashion Store, in any response (Not Accepted or Accepted), does not return these shipping costs borne by the customer. Complaints to be sent to the following address together with a copy of the invoice:
Cia Brazil Ltd.
Rua das Pretas nº 92º 2ºRight
9000-049 Funchal - PORTUGAL
2nd ANALYSIS - Upon receipt of the order at our warehouse, the article is analyzed by indicating the defect already indicated by the customer. This indication can be given by email with a photo or in a document describing the defect together with the order. The response to the customer will be given within a maximum period of 1 month (maximum time to wait for a response from the brand). 3rd ANSWER - The response to the complaint may be accepted or not accepted. Below is a breakdown of the procedures for each decision: Not Accepted - The reasons are given to the customer by email. Mineral Fashion Store undertakes to send the item back to the customer as it was returned and bears the shipping costs; Accept - If the claim is accepted, proceed as follows: a) Mineral Fashion Store, having the same item available and the same size, sends the same product to the customer without defect and bears the shipping costs. b) If the item is not available for replacement, the customer may opt for the replacement of another item and the difference to be paid or returned will be calculated. The value of the item(s) may also be credited, up to a limit of 30 days after purchase, for orders with prepayment (ATM, Credit Card, Bank Transfer and Paypal).

Order cancellation:

In the case of orders paid using credit, in part or in full, the credit agreement is automatically and simultaneously considered to have been terminated, with no right to compensation (article 8 of DL 143/2001, of 26 April, as amended by the DL 82/2008, of May 20). The return and exchange of articles must comply with the following conditions: Return of the articles in good condition, with complete original packaging and accompanied by the respective invoice; Exchanges of personalized items according to the Customer's specifications are not accepted. After contacting hello@mineralfashionstore.com and being given the return instructions, you can send us the item properly packed, with original packaging to the following address: Cia Brasil Lda.
Rua das Pretas nº 92, 2nd right
9000-049 Funchal – Portugal

All items will be checked upon arrival at our service and only those that respect the return conditions will be accepted for exchange or return. If you choose to return the amount, we inform you that: the refund is made by bank transfer. We ask that you provide us with an IBAN so that we can make the return faster. In the event that you have received defective items, Mineral Fashion Store will schedule their collection at the location you indicate, in the same delivery area as the original order, at no cost to the Customer. The return will be made after checking the condition of the product. Mineral Fashion Store reserves the right not to accept items that do not comply with these conditions.

Applicable Law

All purchases made on the website www.mineralfashionstore.com are subject to Portuguese legislation. Any conflict or divergence of interpretation of the General Conditions of Contract and Use will be submitted to the competent Portuguese Court. If our client is located outside mainland Portugal, we inform you that any legal proceedings must be referred to the Portuguese Courts. These General Contracting and Use Conditions were updated on December 11, 2014.
Management Entity and Conflicts:

Non-adherent company

In the event of a dispute, the consumer may resort to an Alternative Dispute Resolution Entity:
Madeira Consumer Conflict Arbitration Center (CACCRAM)
27 Rua Direita, 1st Floor
9050-450 Funchal - PORTUGAL
E-mail: centroarbitragem.srias@madeira.gov.pt
Telephone: 291 215 070
More information at the Consumer Portal www.consumidor.pt