Object and scope
These General Conditions of Contract and Use apply to visitors to the website www.mineralfashionstore.com and to any transactions of a commercial nature carried out through the store www.mineralfashionstore.com available on it. Navigation on the site, as well as the purchase of any product, implies acceptance of these General Conditions of Contract and Use by the User and the Customer. Mineral Fashion Store reserves the right to change these conditions of use and contracting without prior notice, any changes being published on the website www.mineralfashionstore.com.
The website www.mineralfashionstore.com is intended for private use only. Reproduction, transfer, distribution or storage of the contents of the website www.mineralfashionstore.com without prior written authorization is prohibited for purposes other than strictly personal use. Mineral Fashion Store reserves the right to modify at any time the information and commercial offer presented on: products, prices, promotions, commercial conditions and services. It is expressly prohibited to introduce links from our website for commercial purposes without the prior authorization of Mineral Fashion Store. Likewise, the use of the mineralfashionstore.com domain for abusive purposes, and without prior authorization, may be subject to recourse to the competent legal means by Mineral Fashion Store. In the event that you find links on other sites that allow you to access www.mineralfashionstore.com, we inform you that Mineral Fashion Store is not responsible for the origin of the page or for the contents contained therein. We make every effort to ensure that the information presented is free from typographical errors and whenever these occur, we will proceed as soon as possible to correct them. In the event that the information presented does not correspond to the characteristics of the product, the Customer has the right to terminate the purchase and sale contract under the applicable legal terms. The photographs presented on the website are for illustrative purposes only. We recommend that you consult the product in detail for information about its characteristics. Product prices and specifications are subject to change without notice. Despite the efforts of the Mineral Fashion Store, some products may be priced incorrectly, so we check prices whenever we process orders. If the product price is lower than the advertised price, we will refund the difference. If the price is higher, we will inform the Customer by email and await his decision to accept the new proposal or cancel the order. The product catalog of www.mineralfashionstore.com (virtual store) is independent of physical stores, both in terms of price and quantities in stock. All promotional campaigns have limited stock and may be exclusive for online marketing. In case of unavailability of the product and/or out of stock, you will be informed of the partial or total cancellation of your order with the right to a refund of the amount paid.
All contractual information is written in Portuguese, as well as article information, email communications and formalization of the sale.
All products sold on the website www.mineralfashionstore.com comply with Portuguese legislation. Mineral Fashion Store declines any responsibility in case of violation of the legislation of the country where the order is delivered. It is up to the Customer to check with the local authorities the conditions of importation or use of the products that he intends to order. Mineral Fashion Store is not responsible for damages resulting from interference, interruptions, computer viruses, malfunctions or disconnections of the operating system that may temporarily prevent access, navigation or the provision of services to Users.
Obligations of Customers and Users
The Customer and the User must comply with these general conditions and respect them. In particular, they undertake to fulfill the following obligations:
- It is prohibited to introduce, store or disseminate content that is defamatory, obscene, injurious, xenophobic and/or of any other nature that violates the general principles of law and public order;
- Keep, and not disclose, your password to enter the site in order to prevent third parties from accessing your account at www.mineralfashionstore.com;
- Do not use false identities;
Providing correct personal data and addresses so that Mineral Fashion Store can properly process orders; The Customer is responsible for the veracity of the data communicated to Mineral Fashion Store and undertakes to enter it immediately into their Registration Account mineralfashionstore.com , any changes thereto. Mineral Fashion Store declines any responsibility for any delay or impossibility of processing the order, namely in the act of delivery, due to error or insufficiency of the data communicated by the Customer. The use of this site is subject to the conditions of use pre-defined by Mineral Fashion Store, as its sole and exclusive owner. Users are therefore expressly prohibited from transmitting messages or information that are injurious, misleading, defamatory, obscene or that violate, in any way, the right to privacy or the intellectual or industrial property of third parties, as well as the provision of any information that may be harmful to third parties or to the owner of the website. Mineral Fashion Store reserves the right to delete the user account that materializes any of these situations.
Privacy and Protection of Personal Data
In compliance with Law 67/98 of 26 October, on the Protection of Personal Data, we inform you that the processing of personal data collected on the website www.mineralfashionstore.com is the responsibility of Cia Brasil Ltd., headquartered at Rua das Pretas nº 92 2nd Law, in Funchal, NIPC 511046774 and registered at the Funchal Commercial Registry under the same number. The data collected on this website is intended for processing orders and communication with Customers, processing requests for information and any complaints, statistical analysis, as well as their use for direct marketing purposes. Mineral Fashion Store: guarantees the confidentiality of all data provided by its customers. Notwithstanding, Mineral Fashion Store collects and processes data in a safe way that prevents its loss or manipulation, using the most advanced techniques for this purpose. We inform you that the collection in an open network allows the circulation of personal data without security conditions, at the risk of being seen and used by unauthorized third parties. All Customers have the right to access, rectify, cancel and oppose their data. If you wish, at any time, to stop being part of the www.mineralfashionstore.com database, you can exercise this right through the following means:
Letter: Rua das Pretas nº 92º, 2º Direito.
9000-049 Funchal - PORTUGAL
The shipping costs stipulated in the online store checkout process may be modified taking into account changes in the values of the contract established between the Mineral Fashion Store company and the transport companies.
Mineral Fashion Store, informs that the prices practiced in www.mineralfashionstore.com may vary from the prices in the physical stores. All promotional campaigns have a limited stock. As soon as you complete your purchase, you will receive an automatic email confirming the transaction. If the data is not correct, you can immediately request its change, or even the cancellation of the purchase made.
Mainland Portugal and Islands - €4.00
Spain* - €12.00
EU countries & UK* - €15.00
Rest of Europe - Price on request
*Except Canary Islands and Ceuta (price on request)
Free Shipping on orders over:
Mainland Portugal and Islands - €50.00
Spain* - €100.00
EU countries & UK* - €150.00
*Except Canary Islands and Ceuta (price on request)
Mineral Fashion Store only processes an order placed by a customer after confirmation of the respective payment, so Mineral Fashion Store cannot guarantee the availability of the articles until the beginning of said processing. The estimated date for dispatch of the product is between 24h to 48h. The estimated time for dispatch depends on the type of transport you have chosen, if there is more than one possibility. Mineral Fashion Store only ships on weekdays. In this way, neither weekends nor holidays are taken into account for the estimated delivery of orders. In any case, estimated delivery dates are merely indicative. If there is a lack of any good ordered, Mineral Fashion Store may choose to: contact the supplier inquiring about the possibility of replacing the missing article, contacting the customer if the delivery deadline or the price of the article changes and the order will only proceed after consent given by the customer; or cancel the order by refunding the customer of all amounts paid. Any delay in the dispatch of items, in relation to the estimated dates presented, does not confer the right to compensation. International Shipping - Items may be subject to customs processing depending on the item\'s declared value. Sellers set the item\'s declared value and must comply with customs declaration laws. As a buyer, you should be aware of possible:
- Delays in customs inspection.
- Import duties and taxes that buyers must pay.
Article 7 - Warranties
Your order will only be reserved/processed after payment and in order for us to have a good management of our stores, the payment of that order must be made within a maximum period of 48 hours (orders using the payment methods: ATM, Credit Card, Paypal or Bank Transfer). If you want to reopen your order after this date, you just need to inform us via email: firstname.lastname@example.org providing us with your order number. This will be processed again subject to stock availability.
Mineral Fashion Store accepts the exchange or return of its items within a maximum period of 14 days, as long as they have not been used, nor their original packaging damaged. Transport costs arising from the exchange or return are borne by the customer. In case of order return, only the value of the item(s) is refunded, thus excluding the value of shipping costs. In the event that the return is at the origin of a logistical error by the Mineral Fashion Store, after contacting the customer, the Mineral Fashion Store will collect the article, assuming the costs of the return, as well as the shipping costs of the correct product.
Personalized items cannot be exchanged or returned.
The return or exchange period, in the case of home delivery, begins on the day the delivery company attempts to deliver, so the Customer must collect the order at the delivery points as soon as possible, if is absent from the indicated address. Returns will only be accepted within the stipulated period and exchanges are subject to stock availability. Mineral Fashion Store does not accept returns sent to collection. In all cases, any request for exchange or return must be made by registered mail that guarantees delivery of the goods to our address to Cia Brasil Ltd., Rua das Pretas nº92 2ºDireito - 9000-049 Funchal, filling in the part reserved at returns/exchanges together with the order to be returned, indicating the references of the articles and the reasons for the return. All articles are subject to a contractual guarantee, which does not preclude the legal guarantee. The legal guarantees associated with the products, when they apply, are given by the Mineral Fashion Store suppliers and must be activated according to the legal documentation that comes with the product. The invoice serves as proof of purchase and the start of the legal guarantee Applicable to purchases made at www.mineralfashionstore.com. The Customer may cancel his order at any time until its delivery, with the right to a refund of all amounts paid. Upon receipt of the order by the Customer, he may exercise his right of free resolution in the legally foreseen terms and indicated below. Failure to pay the order within 48 hours following the date on which it was placed implies the automatic cancellation of the order. Mineral Fashion Store\'s product catalog is independent of physical stores, both in terms of price and quantities in stock. All promotional campaigns have limited and exclusive stock for online marketing. In case of unavailability of the product and/or out of stock, you will be informed of the partial or total cancellation of your order with the right to a refund of the amount paid. Despite the efforts of the Mineral Fashion Store, some products may be priced incorrectly, so we check prices whenever we process orders. If the product price is lower than the advertised price, we will refund the difference. If the price is higher, Mineral Fashion Store will present a new contractual proposal with the price duly corrected, awaiting confirmation or cancellation of the order. Pursuant to the provisions of Law 7/2004 of 7 January, concerning electronic commerce, Mineral Fashion Store reserves the right to unilaterally cancel the order whenever there is a programming error, computer malfunction or if the proposal contract arrives deformed at its destination and that the error concerns an essential element of the contract.
Complaints - Procedures
For complaints about defective items detected after use, proceed as follows:
1st SHIPPING - The customer undertakes to send us the goods and pay the shipping costs. After the first contact by the customer indicating that he wants to make a complaint, the process must be completed within a maximum period of 2 days, excluding the customer sending the article to our warehouse. In addition to these 2 days, an additional 2 days (Mainland Portugal) and 7 days (Azores and Madeira Archipelago) will be added to the expedition\'s transit time. The remaining destinations vary with the delivery time of the country of origin. Mineral Fashion Store in any response (Do Not Accept or Accept), does not return these shipping costs borne by the customer.
Complaints to be sent to the following address together with a copy of the invoice:
Cia Brasil Lda.
Rua das Pretas nº 92º 2ºDireito
9000-049 Funchal - PORTUGAL
2nd ANALYSIS - After receiving the order at our warehouse, the article is analyzed by indicating the defect already indicated by the customer. This indication can be given by email with a photo or in a document describing the defect together with the order. The answer to the customer will be given within a maximum time of 1 month (maximum time to wait for a response from the brand).
3rd RESPONSE - The response to the complaint may be accepted or not accepted. The procedures for each decision are described below: No Accept - The reasons are given to the customer by email. Mineral Fashion Store undertakes to resend the article to the customer as it was returned and bears the shipping costs; Accepted - If the claim is accepted, proceed as follows: a) Mineral Fashion Store, having the same item available and the same size, sends the same product without defect to the customer and bears the shipping costs. b) Without availability of the article for replacement, the customer may choose to replace another article, calculating the difference to be paid or returned. The value of the item(s) can also be credited, up to 30 days after purchase, for orders with prepayment (ATM, Credit Card, Bank Transfer and Paypal).
In the case of orders paid using partial or total credit, the credit agreement is automatically and simultaneously considered to be terminated, without the right to compensation (article 8 of DL 143/2001, of 26 April with the wording given by the DL 82/2008, of 20 May). The return and exchange of items must comply with the following conditions: Return of items in good condition, with complete original packaging and accompanied by the respective invoice; Exchanges of personalized items according to the Customer\'s specifications are not accepted. After contacting email@example.com and having been given the return instructions, you can send us the item properly packaged, with original packaging, to the following address:
Cia Brasil Lda.
Rua das Pretas nº 92º 2º Direito
9000-049 Funchal - PORTUGAL
All items will be checked upon arrival at our service and only those that comply with the return conditions will be accepted for exchange or return. If you choose to return the amount, we inform you that: the refund is made by bank transfer. We ask that you provide us with an IBAN so that we can make the return faster. In the event that you have received defective items, Mineral Fashion Store will schedule their collection at the place you indicate, in the same delivery area as the original order, without any charges for the Customer. The return will be made after checking the condition of the product. Mineral Fashion Store reserves the right not to accept items that do not meet these conditions.
All purchases made on the website www.mineralfashionstore.com are subject to Portuguese legislation. Any conflict or divergence of interpretation of the General Conditions of Contract and Use will be submitted to the competent Portuguese Court. If our client is outside mainland Portugal, we inform you that any legal process must be referred to the Portuguese Courts. These General Conditions of Contract and Use were updated on December 11, 2014.
Management and Conflict Entity:
In the event of a dispute, the consumer may resort to an Alternative Dispute Resolution Entity:
Consumer Dispute Arbitration Center of the Autonomous Region of Madeira (CACCRAM)
Rua Direita nº 27, 1st Floor
9050-450 Funchal - PORTUGAL
Phone: 291 215 070
More information at the Consumer Portal www.consumidor.pt