Shipping and Returns
Your order will only be reserved/processed after payment and in order for us to have a good management of our stores, the payment of that order must be made within a maximum period of 48 hours (orders using the payment methods: ATM, Credit Card, Paypal or Bank Transfer). If you want to reopen your order after this date, you just need to inform us via email: email@example.com providing us with your order number. This will be processed again subject to stock availability.
Mineral Fashion Store accepts the exchange or return of its items within a maximum period of 14 days, as long as they have not been used. The return or exchange period, in the case of home delivery, begins on the day the delivery company attempts to deliver, so the member must collect the order at the delivery points as soon as possible, if is absent from the indicated address. Returns will only be accepted within the stipulated period and exchanges are subject to stock availability.
Mineral Fashion Store does not accept exchanges/returns of items that have been used, personalized, or items that have their original damaged packaging.
Transport costs arising from the exchange or return are borne by the customer. In case of order return, only the value of the item(s) is refunded, thus excluding the value of shipping costs. In the event that the return is at the origin of a logistical error by the Mineral Fashion Store, after contacting the customer, the Mineral Fashion Store will collect the article, assuming the costs of the return, as well as the shipping costs of the correct product. Mineral Fashion Store does not accept returns sent to collection.
In all cases, any request for exchange or return must be made by registered mail that guarantees delivery of the goods to our address to Cia Brasil Lda., Rua das Pretas nº 92º, 2º Direito - 9000-049 Funchal, filling in the part reserved for returns/exchanges together with the order to be returned, indicating the article references and the reasons for the return.
All articles are subject to a contractual guarantee, which does not preclude the legal guarantee. The legal guarantees associated with the products, when applicable, are given by the Mineral Fashion Store suppliers and must be activated according to the legal documentation that comes with the product. The invoice serves as proof of purchase and the beginning of the legal guarantee applicable to purchases made at www.mineralfashionstore.com.
The Customer may cancel his order at any time until its delivery, with the right to a refund of all amounts paid. Upon receipt of the order by the Customer, he may exercise his right of free resolution in the legally foreseen terms and indicated below. Failure to pay the order within 48 hours following the date on which it was placed implies the automatic cancellation of the order.
Mineral Fashion Store\'s product catalog is independent of physical stores, both in terms of price and quantities in stock. All promotional campaigns have limited and exclusive stock for online marketing. In case of unavailability of the product and/or out of stock, you will be informed of the partial or total cancellation of your order with the right to a refund of the amount paid. Despite the efforts of the Mineral Fashion Store, some products may be priced incorrectly, so we check prices whenever we process orders. If the product price is lower than the advertised price, we will refund the difference. If the price is higher, Mineral Fashion Store will present a new contractual proposal with the price duly corrected, awaiting confirmation or cancellation of the order. Pursuant to the provisions of Law 7/2004 of 7 January, on electronic commerce, Mineral Fashion Store reserves the right to unilaterally cancel the order whenever there is a programming error, computer malfunction or if the proposal contract arrives deformed at its destination and that the error concerns an essential element of the contract.